What is ILLiad?
ILLiad is the electronic system you use to request an item through
Interlibrary Loan. The name ILLiad can be thought of as an acronym for I
How is ILLiad better than traditional ILL systems?
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- You will find it easier to submit your interlibrary loan requests.
With ILLiad, you enter your name, address, and other personal information into the system
only once, at the time of your first request.
- Your request will be handled more rapidly and accurately as problems
relating to misinterpretation of hand-written requests are eliminated.
- You can get many of your photocopies more quickly through Electronic
- You can get information about the status of your request through the
Web at any time from any location without having to call the ILL Department.
- Library personnel are able to serve you better because all data about
your request and its handling is stored in a searchable database. We are able to respond
quickly to your inquiries about your request. We are also able to gather statistical
information about the performance of the libraries that lend to us, enabling us to make
better decisions when choosing a lender to supply an item.
Are there any disadvantages to the
Some people might find it troublesome to have to log into ILLiad
using a username and password. We believe this is less trouble than traditional paper and
electronic systems which require you to enter your personal information with each new
Why do I need a username and password to use ILLiad?
Your username and password allows us to give you secure access to
information about your interlibrary loan requests. We can also enable you to edit your
personal information such as your address or phone number.
Your username can be anything you like, such as your name,
abbreviations, or an alphanumeric code. Your password also can be anything you like. We
recommend that you follow good security practice and choose a password that is different
from those you use to access other systems. However, no one but you will know your
password, not even the library staff. The password you set is stored in an encrypted file.
What if I forget my password?
In the event that you forget your password, please contact the
Library Interlibrary Loan Office at (603) 862-1173. We can then reset your password allowing you
access to ILLiad. Please change your password once you logon to ILLiad.
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What Web browser should I use?
You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS).
We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.
Is security a problem if I use a public
Yes. Web browsers cache information and create a history file on the
local workstation. This allows a subsequent user of the workstation to access the system
under your name using the browser's Back button to recall a page from the cache, or by
finding a page with your personal information in the browser's history file. If you are
concerned about the security of your interlibrary loan requests, you can take the
- Access ILLiad only from your personal computer or an otherwise
- Access ILLiad from a public access workstation in the library.
- When using a public access workstation:
- Delete from the history file those pages that contain your personal
- Exit from the Web browser before you leave the workstation. This
prevents the Back button from accessing the pages you were using.
Why don't I see all my older requests
when I look at my request history?
From time to time we purge older records from ILLiad. Our policy is
to keep requests online for several years order to comply with record keeping requirements
of the copyright law.
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What is electronic delivery?
Many libraries ship photocopies of articles to us in electronic
format. In the past we printed these articles before delivering them to you. Now, through
ILLiad, we are able to offer you the option of electronic delivery of these articles in
PDF format (Adobe's Portable Document Format). You can read more about electronic delivery
on the Electronic Delivery Information page
Who do I contact if I have problems with or
questions about ILLiad?
- InterLibrary Loan Questions: InterLibrary Loan
office at (603) 862-1173 or e-mail anytime to firstname.lastname@example.org
- Technical Support Questions: Library Systems office
at (603) 862-0170.
Why does my browser say that you're sending a cookie? What's in it?
The technology that we use sends a Session ID to be stored on your machine.
You can refuse this cookie and still be able to use ILLiad without any problems.
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